Terms of service.

These Terms govern your access to and use of ParallaxOS, the sovereign compliance operating system provided by Parallax Industries Pty Ltd ("Parallax", "we"). By using ParallaxOS, you agree to these Terms.

1 · Your account

You must be authorised to bind your employer (the "Customer") to these Terms. The Customer is responsible for the actions of every user under its tenant, including workers using the Worker Portal. You must keep credentials secure and notify us promptly of any unauthorised access.

2 · Subscription & billing

• Starter and Professional are billed monthly in Australian dollars, ex GST, by credit card or direct debit.
• Enterprise plans are billed annually under a separate Master Services Agreement.
• You can cancel any time on Starter and Professional; cancellation is effective at the end of the current billing period.
• Failure to pay may result in suspension or termination of access. We will provide reasonable notice before suspending an active account.

3 · Acceptable use

You agree not to: (a) reverse-engineer the platform; (b) attempt to access another customer's tenant; (c) use ParallaxOS for any unlawful purpose; (d) bypass rate limits or compliance gates; (e) tamper with cryptographic seals on records.

4 · Customer data ownership

The Customer owns its tenant's data. Parallax acts as a processor for that data, with the limited rights necessary to operate the platform and provide the service. The Customer can export its data at any time.

5 · Service availability

We target 99.5% monthly uptime on Starter and Professional, and 99.9% on Enterprise. Planned maintenance is announced at least 48 hours in advance via the Status page. Service credits for breaches of the Enterprise SLA are documented in the MSA.

6 · Compliance gate & disclaimers

The compliance gate is a tool to assist the Customer's safety duty-holders — it is not a substitute for the Customer's own compliance program. Parallax does not certify any worker as fit, and is not the duty-holder under the Rail Safety National Law. Cryptographic seals attest to integrity of capture, not the truthfulness of inputs.

7 · Third-party integrations

Avetta, RIW, Xero, MYOB, and other integrations are provided by their respective operators. Parallax is not responsible for the availability or behaviour of those services. Outages or API changes by third parties may affect functionality of integrations.

8 · Termination

Either party may terminate for material breach with 30 days' written notice if not remedied. On termination, Customer data is exported on request and retained for 90 days before deletion (subject to lawful retention obligations).

9 · Limitation of liability

To the maximum extent permitted by Australian law, our aggregate liability under these Terms is capped at the fees paid in the 12 months preceding the claim. Nothing in these Terms limits non-excludable rights under the Australian Consumer Law.

10 · Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.

11 · Changes

We may update these Terms; the version and effective date appear at the top. Material changes will be communicated to account owners by email at least 30 days in advance. Continued use after the effective date constitutes acceptance.

12 · Contact

Legal: legal@parallaxos.com.au
Support: support@parallaxos.com.au